Their apps do not sync well with the phones contacts which is challenging for any person that rely on their phones. It needs a major refresh and feels like it has not been updated in years. Their mobile technology is behind the times. Yes, I got my money back but it took a long time with high pressure sales to try to convince me that their solution was the best.which it is not. 7 days) like the competition but instead requires you to pay for 1 months service with a money back option.
#Nextiva support business hours trial#
For starters, Nextiva does not offer a free trial period (I.e. I have been with 8x8 for a few years and thought I would check out other options including Nextiva, RingCentral, Jive, Dialpad and Vonage Business. Please reach out if you actually care and want more in depth feedback!! Do you even use a User Researcher to get feedback on what your clients actually want or do you make decisions on a whim because you think this is what we want? I could get past the fact that this app glitches, hangs up on calls, has terrible sound quality most of the time, and all the other annoying things with this app if they didn’t keep doing updates that make it user-UN-friendly. and instead left a huge, ugly, plain white screen. Why can’t it stay in the dial pad screen while I continue to make calls like it used to?Īlso during the call, they hid all of the buttons to use the “dial pad”, “transfer”, “merge”, etc.
What’s worse is that with the newest update, I have to do this step after every call because the default page is the messaging portion. Now every time I want to make a call (which is over 50+ a day), I have to manually click to the left, select dial pad and type in the number. along the bottom so it was easily available at all times. The app’s calling platform used to resemble the iPhone platform which displayed the “contacts”, “dial pad”, “recent calls”, etc.
I used the Nextiva app all day, every day and it is the most difficult call/chat app I have ever used. It would be nice if it could seamlessly transfer to mobile data. Not sure if this is the app’s fault but it also drops calls all the time if moving in and out of range of WiFi. You can usually make the call on the second attempt. The workaround is to exit the directory and then go back in and to the search again. I look up the person, select them, then select call and I get an error that their number is not available even though I just saw it on the screen before. There is one absolutely irritating bug that happens every time I try searching for a number on the directory. Why? Literally no one at my company uses this app for text messages and it is a pain to always have to navigate to the directory or phone menu. One example is that every time you open the app it defaults to the messages menu. The app’s UI is confusing and inefficient. This review is just my personal opinion about the app and not the overall VOIP service we use from them.
I work in the IT department at a company that uses Nextiva company-wide and support users who have issues with this app all the time. I won't be surprised if all calls will be made on cell phones instead of office desk phones in the future. I compare this to how we used to think we didn't need a website, then we realized that everyone needs a website and it's the future and normal. If you are reading this and debating with yourself if you should get the app. I don't know how we reached this point where the desk phone is obsolete. Being able to make calls on the app is crazy technology and unbelievable. I don't use the phone on my desk and it just collects dust. I literally only make phone calls on the app now. But what has been #1 reason why they keep getting my money is the app. It was a much better company to use compared to Verizon and what my office had before. I got hooked up with them after my neighbor at home told me about their phone service. Nextiva is the phone service that I use in my office and has been for the past 4 years. I'll start by talking to Nextiva and what they do for me.
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